Our Privacy Policy

At Backbone IT Group we recognise the importance of your privacy. The information collected from you will only be used by Backbone IT Group for processing your orders and providing you with a personalised service.

None of your information will be sold, rented or loaned except as expressly stated in this Privacy Policy and consented by you.

Control of personal information

Any personal information either provided to or collected by Backbone IT Group and its websites is controlled primarily by Ashton Lord Ltd T/A Backbone IT Group, White Cross, Lancaster, LA1 4XQ.

What information do we collect and how do we use it?

We do not collect any information about individuals, except where it is specifically and knowingly provided, for example, at the time of enquiry or order. This data is referred to in this policy as ‘personal information’.

When you order our services, either online, by telephone, fax or email, we collect personal information such as your name, company, telephone number, e-mail address and postal address. This allows us to action your enquiries, process and fulfil your order(s), notify you about the status of your order(s) or notify you of issues relating to your service.

We may also collect non-transactional data, for example, entering or responding to a competition, requesting further information, taking part in a survey, requesting e-newsletters or contacting us via electronic forms.

The information we collect may also be used occasionally to notify you of news or information about goods and services that we believe you may find useful, including any new Backbone IT Group services or important functionality changes to the website. If you do not want your personal information to be used in this way, please let us know via email and we will endeavour to remove you as soon as possible. Information collected will also be used to assist us in providing further services on this site in the future.

Will Backbone IT Group share the information it receives?

We may in the future employ other companies and/or individuals to carry out functions on our behalf. For example, this might include fulfilling orders, providing services, collecting data, carrying out installations and surveys, sending postal mail and email, providing marketing assistance, analysing data, or providing customer service. These contractors would have access to the personal information needed to perform these functions but will not be permitted to use it for other purposes.

Other Backbone IT Group subsidiary or related companies may also wish to provide you with news of goods or services that may be of interest to you in the future. Again, if you do not wish your personal information to be disclosed in this way, please email stating in the subject line “Please remove from promotions and advertising”. We may also share non-personal aggregate statistics about visitors to this site or sales / traffic patterns with connected companies or other parties. We do not sell or share any information about you as an individual user of this site unless you agree to us doing so.

Cookies

Our website servers automatically record information in our transfer logs from your browser, including the pages you request and your IP address. This also occurs when you access any website on the internet.  We use this information to prepare generic, non personal statistics on patterns of visitor behaviour for our website.

Outgoing Links

Backbone IT Group may occasionally establish relationships with other companies that allow you to access external sites owned by these companies from our site. These companies will operate their own policies regarding use of visitor’s personal data and the use of cookies. We therefore recommend that you read the privacy policies relevant to these company’s sites.

We will aim to ensure outgoing links from our site are to high quality, reputable sites that we believe will be relevant and interesting to you. Please note however, that Backbone IT Group cannot be held responsible for the content of these sites, the services they might offer, or the way they use the personal information they gather.

How does Backbone IT Group protect customer information?

If at any point you decide that you would like to change your preferences and no longer wish to receive communications from Backbone IT Group or any related companies or partners, please send us an email with the subject line “Please remove from promotions and advertising” and we will remove you from any relevant databases as soon as possible.

How can I make a complaint to Backbone IT Group?

If you wish to register a complaint as to how Backbone IT Group have used your personal information please contact us. We will make every effort to handle your complaint quickly and fairly. We will endeavour to keep you updated at each stage either by telephone or email, and will attempt to fully resolve your complaint within fourteen days. If you are still unhappy with how your complaint has been handled please write to us at our Lancaster offices.

The personal information we collect is volunteered by the consumer when they choose to contact us directly. We do not hold information on consumers who browse our website.

Financial security

When transferring or receiving particular types of sensitive information, such as financial details, our visitors are redirected to a secure server approved by Barclays Bank plc, our online merchant services provider.

Backbone IT Group is a UK Limited company.
Registered in England & Wales No 4967057 VAT reg: 837280319
Backbone IT Group and BackboneITGroup.com are trading names of Ashton Lord Ltd.

 

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Last Updated : 25th March 2009

 
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